FAQ

Select the service you want, enter the trip details, and follow the booking process available on the website. Make sure the name, date, time, pickup location, number of passengers, and trip details are correct before submitting the booking.

Sedana provides travel services at Bali, including airport transfers, point-to-point transfers, private drivers, and custom trips. Service availability may vary based on your route, date, time, and travel needs.

Yes. Sedana provides transfer services to and from I Gusti Ngurah Rai International Airport (DPS). When booking, please enter your flight details and destination location so that the trip can be properly prepared.

After the booking is confirmed, you will receive information regarding the meeting point and how to contact the driver. For airport pickups, follow the meeting point instructions listed in your booking confirmation.

Immediately inform the Sedana team of any flight schedule changes via the contact provided in your booking confirmation. We will help adjust your trip according to conditions and service availability.

For airport pickup, it is highly recommended to include the flight number. This information helps our team understand your arrival schedule and better prepare for your pick-up.

For private transfer and private driver services, prices may apply based on the vehicle and the selected service. Price details will be displayed or confirmed before the booking is completed.

Passenger and luggage capacity depends on the type of vehicle chosen. Please ensure the number of passengers and luggage requirements are correctly stated when booking so that we can prepare the appropriate vehicle.

Yes. You can convey special needs when making a booking, such as the amount of luggage, family travel needs, or other travel needs. Special requests will depend on availability.

Yes. A private driver is suitable for trips that require flexibility. You can communicate your desired destination or travel plan, and the itinerary can be adjusted based on time, route, and travel conditions.

Sure. A custom trip allows you to arrange your journey according to your own needs. Please let us know the dates, number of passengers, areas you want to visit, and your travel preferences, and the Sedana team will help you arrange suitable options.

Booking changes can be requested as long as it is still possible to do so. Contact Sedana as soon as possible by including the booking number and the required change details. Certain changes may depend on service availability.

Cancellation policies follow the terms applicable to your service and booking. Please review your booking details and cancellation terms before making payment or confirming your trip.

The available payment methods will be displayed or informed during the booking process. Make sure the payment is made only through the official payment methods listed on the website or confirmation from Sedana.

Yes. After the booking is successfully processed, you will receive confirmation information according to the communication method used in the reservation process. Keep the booking information for your travel needs.

Yes. You can request a round-trip when booking, as long as the route and schedule are available. For trips with different times or special itineraries, make sure all trip details are included.

Trip requests outside of normal operating hours may depend on service and vehicle availability. For trips requiring a pickup at night or in the early morning, it is best to book well in advance.

Contact the Sedana team through the contact channels available on the website. Include the travel date, pickup location, destination, number of passengers, and booking number if you already have a reservation. Our team will help provide information that suits your travel needs.